STRAIGHT TALKING FROM SHEILA SCOTT
 
Dear Self

 

It’s been a while since my last e zine. I hope you’ve not been holding your breath whilst I race around the country in what has been one of my busiest quarters ever. I’ve been seeing clients old and new, and having great fun delivering this season’s Practice Plan workshops titled ‘The health focused practice’. 

 

It was good to meet so many delegates at Showcase last week who told me of all the steps they’d taken to improve their focus on health and how they had impressed their patients and grown the practice and its hygiene service. I’d also like to thank the two delegates whose feedback asked if I’d ever considered a career as a stand up comedian – did you know that was one of my earliest career choices when I was a little girl?  Have I achieved a childhood dream at last?

 

I hope you enjoy this quick e note – sorry no comedy though.

 

Best wishes

 

Sheila


 

What to say to your smokers

 

I spotted this poster in our local chemist’s window recently – produced by NHS Grampian (that’s the top right bit of the whole country). Isn’t it stunning?  And I have to admit I did wonder if this would be the first time that patients might actually notice that smoking has an effect on their gums.   I know you all tell patients how bad smoking is for their gums – but those of us who indulge in bad habits (I meant food – my parents put me off smoking for life) know how easy it is to let bland advice go ‘in one ear and out the other’.   I think you have to work really hard to influence your recalcitrant smokers. 

 

GPs, pharmacists, cardiologists and the government are now all telling patients how bad smoking is for the heart – and the gums.  Perhaps instead of just saying ‘well, it would be better for your gums if you stopped Mr Blacklung’, your good reason should perhaps be a little more pointed. Eg. ‘Because you smoke, Mr Stinkybreath, you are at increased risk of gum and mouth problems.  And it’s important to keep your gums healthy because we know there’s a link with heart health.  So we definintely need you to come in to see us for a full dental health check very regularly and to keep up your three monthly hygiene visits.  It’s up to you if you wish to smoke but it’s my professional duty to tell you that smokers have more gum disease and there’s a definite link between gum condition and heart health.

 

My clients who have stepped up this kind of message are reporting very positive and grateful responses from patients - and increased hygiene attendance. 

 

 

Check these out

Whilst we’re on the subject of gum disease and systemic factors, I’ve discovered a couple of great resources and highly recommend that you check them out.

 

www.aaosh.com which is The American Association of Oral Systemic Health

www.perio.org  - A very up-to-date resource guide from The American  Academy of Periodontology – 

www.dentalhealth.org  - I love the ‘Healthy Mouth and Healthy Body’ leaflet

Winter diary dates

I am looking forward to meeting you all on one of the remaining Practice Plan ‘Health Focused Practice’ workshops. Don't miss out, the following dates and locations still have some availability. 

 

November 9     Maidstone

November 15   Edinburgh

November 22   Leeds

November 24   Northampton

January     19    Manchester

 

In addition you can hear me present at the following two meetings:

 

 

At BACD                                              November  11 London

At IDA Munster Branch meeting      November  30 Cork

 



Do any of your friends floss?

 

I have to share a brilliant bit of promotion I heard in a practice recently. The dentist had just completed the dental health check on a long-term, but fairly young, ‘good’ patient, and was congratulating her on her excellent plaque control.  He praised her home care routine suggesting it was brilliant (10 points) and instead of complaining that she brought him no work (hands up if you’re guilty of undermining your potential patient loyalty?) he commented, ‘If only all my patients were as diligent, I wouldn’t have any work to do…’ 

 

A short discussion ensued about how interdental cleaning was the answer to many of dentistry’s evils and how few people actually did it.  Then he asked if she knew if any of her friends flossed. Wow! If this patient actually goes back to work/the coffee shop/on a night out with friends and asks the question…. and she has the knowledge to back up the discussion about why flossing is necessary, I believe it would result in a number of referred new patients for the practice.  

 

This was a beautiful example of how you can influence what patients are saying about you in the community but it will only be useful to practices looking for growth and better habits in their patients.  

 

 

Getting in touch